Shipping And Returns

 Shipping Policy

Effective Date: 17th April 2025

At NelsssDreamHouse, we’re committed to delivering your orders safely and promptly. Please review our shipping policy below for information on processing times, shipping methods, and more.

1. Processing Time

All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by location and shipping method selected.

3. Shipping Locations

We currently only ship to address located in the UK. If your location is not listed, please contact us to see if we can accommodate your order.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

5. Lost or Damaged Packages

We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier to file a claim. Retain all packaging materials and damaged items for your claim.

6. Incorrect Shipping Information

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrectly provided addresses.

 

Non-Refundable Terms Policy

Effective Date: 17th April 2025

At NelsssDreamHouse, customer satisfaction is very important to us. However, due to the nature of our products, we do not accept returns or offer refunds.

1. All Sales Are Final

All purchases made through our website or in-store are final. We do not offer refunds, returns, or exchanges unless the product is defective or you received the wrong item.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order at nelsssdreamhouse@icloud.com with your order number and clear photos of the issue. We’ll work with you to resolve the issue, which may include a replacement or store credit.

3. Hygiene & Safety

Due to hygiene and safety reasons, especially with cosmetics and personal care products, we cannot accept returns or exchanges.

4. Order Cancellations

Orders cannot be canceled once they have been processed or shipped. If you need to make a change to your order, please contact us as soon as possible after placing your order.